
Agent Inactivity Warnings
Catch slacking immediately. You can set rules like: 'Alert me if Agent A logs zero calls by 2:00 PM.' This allows you to intervene and coach the agent mid-day, ensuring the day isn't wasted. It's like having a digital floor manager watching every desk.
Monitor:
- Zero Activity Alerts (No calls/visits logged).
- Low Talk-Time Warnings.
- Late Login/Attendance Alerts.

