This Privacy Policy describes how AIKSOL TECHNOLOGIES ("we," "us," or "our") collects, uses, shares, and protects personal information. This policy applies to our website, Aiksol360.com (the "Site"), and the Aiksol 360 software platform and related services (collectively, the "Services").

Our business is legally based in Punjab, Pakistan. If you have any questions about this policy or our data practices, please contact us at [email protected].

We collect information in different ways depending on how you interact with our Site and Services.

A. Information You Provide to Us

• Website Visitors (Demo Requests): When you request a demo or contact us through our Site, we collect personal information such as your name, email address, phone number, and your product of interest.
• Service Users (Clients): When we create an account for you to use our Services, we collect your business contact information. As a Service User, you and your authorized users may upload, store, and manage data within our platform ("Client Data"). This Client Data is owned and controlled by you, and we only process it on your behalf as described in this policy.

B. Information We Collect Automatically

• Usage Data: We may automatically collect information when you visit our Site or use our Services. This may include your IP address, device type, browser information, pages visited, the time and date of your visit, and other diagnostic data.
• Cookies and Similar Technologies: We may use cookies and similar tracking technologies to analyze trends, administer the Site, and gather demographic information about our user base.

We use the information we collect for the following purposes:

To Provide and Manage Our Services:

• To create and manage your demo or paid account.
• To provide the core functionality of the Services.
• To provide technical support and respond to your inquiries.

To Communicate With You:

• To contact you to schedule your demo.
• To follow up with you after a demo.
• To send you service-related announcements, security alerts, and administrative messages.
• To send you marketing communications about our products and offers (you may opt out of these at any time).

To Improve and Secure Our Services:

• To monitor our Site and Services for security threats and fraudulent activity.
• To generate anonymous, aggregated statistics to improve our product features and performance.
• To analyze how users interact with our Site to improve the user experience.

We take your privacy seriously and do not sell, rent, or trade your personal information to any third parties.

We may share information in the following limited circumstances:

With Third-Party Service Providers: We use trusted third-party companies to help us operate our business and provide the Services. These providers are authorized to use your information only as necessary to perform services on our behalf (e.g., data hosting, email delivery, API integration).

• Cloud Hosting: Amazon Web Services (AWS)
• Data Storage: Cloudflare R2
• Email Delivery: SendGrid or other SMTP servers
• API Integrations: Meta APIs and Third parties APIs

For Legal Reasons: We may disclose your information if we are required to do so by law or in response to a valid legal request, such as a court order or government subpoena.

To Protect Our Rights: We may disclose information to protect and defend the rights, property, or safety of AIKSOL TECHNOLOGIES, our users, or the public.

We implement reasonable technical and organizational measures to protect your personal information. These measures include:

• Using encryption for data in transit and at rest.
• Requiring strong passwords for service access.
• Limiting access to personal data to only those employees who require it to perform their job functions.

While we strive to protect your data, no method of transmission over the Internet or electronic storage is 100% secure.

We retain personal information for as long as it is necessary to fulfill the purposes outlined in this policy.

Service Users: We retain your account information and Client Data for as long as you have an active account with us.

Website Visitors: We retain information from demo requests for a reasonable period to follow up with you and for our business records, or until you request its deletion.

You have rights over your personal information.

Service Users: You may access, update, or correct most of your information directly by logging into your account. You also have the right to delete your Client Data through the functionality of the Service.

All Users: For requests to permanently delete your account, access your data, or if you encounter data you cannot delete yourself, please contact us at [email protected]. We will respond to your request in accordance with applicable law.

We are based in Pakistan, but our service providers (such as AWS, Cloudflare, and Meta) operate globally. This means your information may be transferred to, stored, and processed in countries outside of your own, where data protection laws may differ. By using our Services, you consent to this transfer.

Our Services are not intended for or directed at individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected such information, we will take steps to delete it.

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page and updating the "Last Updated" date. We encourage you to review this policy periodically.