
Agent Inactivity & Activity Gap Warnings
Identify unaddressed sales queues immediately. Configure rules such as: 'Alert management if Specialist A logs no outbound client calls by 2:00 PM'. Allows managing brokers to coach personnel mid-day and ensure marketing inquiries receive prompt attention.
Monitored Activity Metrics:
- Zero-activity warnings when no calls or viewings are logged.
- Low talk-time warnings indicating superficial follow-ups.
- Late system login alerts for on-duty specialists.

