At Aiksol360, we are dedicated to safeguarding data privacy and providing transparent procedures for managing personal and corporate records. Our platform interacts with Facebook data in two distinct operational scenarios:

User Account Login: For individual users who authenticate and log into the Aiksol360 platform using their Facebook account credentials.

Facebook Lead Generation: For enterprise clients who connect their Facebook Ad accounts to synchronize inbound prospective buyer inquiries from Facebook Lead Ads directly into the Aiksol360 CRM.

This document outlines the explicit data deletion protocols and step-by-step procedures applicable to both situations.

This procedure applies to the removal of your personal Aiksol360 administrative profile (including your authentication credentials, display name, and email address retrieved via Facebook Login).

Important:Executing this request permanently removes your individual user authentication profile. It does not purge your organization's shared enterprise CRM records (such as buyer pipelines, unit inventories, or transaction ledgers), which remain the exclusive property of your organization.

How to Request Account Deletion:

To request the permanent removal of your personal Aiksol360 login profile, please submit a formal notification to our data compliance team at [email protected].

Please utilize the following template in your correspondence:

Once we receive and verify your request, we will process the deletion of your user account within 30 days.

This procedure applies to Aiksol360 enterprise clients who need to remove specific prospective buyer lead data captured via Facebook Lead Ads and stored within the CRM.

As our client, you operate as the 'Data Controller' for all buyer inquiries collected through your marketing campaigns. Aiksol360 functions strictly as the 'Data Processor', equipping you with administrative tools to delete or export customer records upon request.

If an individual prospective buyer contacts your brokerage requesting the removal of their personal data, authorized administrators can purge their records directly within the platform.

Step-by-Step Instructions to Delete a Specific Lead Record:

• Step 1: Log into your authorized Aiksol360 corporate account.
• Step 2: Navigate to the Leads module in the CRM sidebar.
• Step 3: Utilize the search bar to locate the target lead by full name, email address, or mobile phone number.
• Step 4: Click the delete icon in the action column to transfer the record to the Recycle Bin.
• Step 5: Open the Recycled Leads section in the navigation menu.
• Step 6: Search for the record by name, email, or phone number.
• Step 7: Click the permanent delete icon in the action column.
• Step 8: Confirm the prompt to permanently purge the lead record from your Aiksol360 CRM database.
• Step 9: Navigate to the Contacts directory in the CRM.
• Step 10: Search for the associated contact profile by name, email, or phone number.
• Step 11: Click the delete action icon in the management column.
• Step 12: Confirm the action to permanently remove the contact profile from your organizational database.

If you have questions regarding these data deletion protocols or require technical assistance with account records, please contact our support desk at [email protected].