This Privacy Policy describes how AIKSOL TECHNOLOGIES ("we," "us," or "our") collects, uses, shares, and protects personal information. This policy applies to our website Aiksol360.com (the "Site"), and the Aiksol360 software platform and related services (collectively, the "Services").

Our business is legally registered in Punjab, Pakistan. If you have questions regarding this policy or our data management practices, please contact us at [email protected].

We collect information in several ways depending on how you interact with our Site and Services.

A. Information You Provide Directly

• Website Visitors (Demo Requests): When you request a product demo or contact us through our Site, we collect personal contact details including your full name, business email address, phone number, and specific software interests.
• Service Users (Clients): When we configure an organizational account for access to our platform, we collect company contact and administrative information. You may also upload, process, and manage operational records within our system ("Client Data"), which remains strictly owned and controlled by you.

B. Information Collected Automatically

• Usage Data: We automatically log diagnostic and performance data when you navigate our Site or use our Services. This includes IP addresses, browser specifications, device operating systems, referring URLs, page interaction timestamps, and system diagnostics.
• Cookies & Tracking Technologies: We utilize standard browser cookies and related telemetry tools to analyze site performance, maintain persistent session states, and evaluate user navigation patterns.

We process collected information strictly for legitimate commercial and platform operations:

To Deliver & Administer Our Services

• To provision, authenticate, and administer your demonstration or licensed enterprise subscription account.
• To deliver core functional capabilities across the CRM and ERP platforms.
• To process technical troubleshooting tickets and respond to customer inquiries.
• To connect via Meta APIs, allowing you (as our Client) to synchronize buyer lead records directly from your Facebook Lead Ad campaigns into the Aiksol360 CRM.

To Communicate With You

• To coordinate, confirm, and schedule requested product walkthroughs.
• To provide post-demo technical assessments and deployment onboarding support.
• To transmit essential platform alerts, scheduled maintenance notices, and security advisories.
• To provide relevant updates regarding feature enhancements and product upgrades (you may opt out of promotional notifications at any time).

To Protect & Optimize Our Platform

• To monitor system activity against unauthorized intrusions, spam, and security vulnerabilities.
• To compile anonymized, aggregated operational statistics for platform performance benchmarks.
• To assess user workflow bottlenecks and refine user interface interactions.

We maintain strict data privacy controls and do not monetize, rent, trade, or sell your personal or corporate data to external third parties.

Data disclosures are restricted strictly to the following parameters:

With Third-Party Service Providers:We work with accredited third-party cloud infrastructure and platform service providers to maintain high-availability operations. These vendors are authorized to process data solely as directed to execute designated technical tasks (such as cloud hosting, transactional mail distribution, and API routing).

• Cloud Infrastructure & Compute: Amazon Web Services (AWS)
• Secure Cloud Object Storage: Cloudflare R2
• Transactional Notifications: SendGrid or enterprise SMTP gateways
• Platform Integrations: Meta APIs and connected enterprise endpoints

For Legal Reasons:We may disclose customer data where compelled by statutory obligation, subpoena, or lawful warrant issued by a competent judicial or governmental authority.

To Protect Our Rights:We may release data where necessary to enforce contractual agreements, prevent fraud, or safeguard the legal property and safety of AIKSOL TECHNOLOGIES, our clientele, or the public.

We apply defense-in-depth technical and procedural controls to protect data integrity, including:

• Mandatory cryptographic transport layer encryption (TLS/HTTPS) for all data in transit and AES-level encryption for records at rest.
• Enforced password complexity standards and role-based administrative access controls.
• Strict principle-of-least-privilege policies, isolating sensitive database access to essential technical staff.

While we enforce robust data security measures, no electronic communication network or digital cloud storage facility can guarantee total immunity from breach or interception.

Personal and business records are preserved exclusively for the timeframe necessary to satisfy the commercial purposes detailed herein.

Service Users:Administrative account profiles and Client Data are retained throughout the active lifecycle of your software agreement or subscription.

Website Visitors:Demo submissions and prospective inquiries are stored for a reasonable business follow-up duration and audit logging, or until an authorized deletion request is received.

You maintain enforceable rights regarding your personal and corporate records in compliance with applicable data privacy statutes.

Service Users:You may review, modify, or correct administrative profile details directly through your software console. You may also execute direct deletion of tenant-level Client Data using standard platform management tools.

All Users:For formal requests involving permanent account erasure, data portability exports, or records requiring manual back-end intervention, please email us directly at [email protected]. We address submitted requests within statutory processing windows in accordance with relevant laws, including the Philippine Data Privacy Act of 2012 (RA 10173) where applicable.

Our core product engineering and administrative hubs operate in Pakistan, while our primary cloud infrastructure providers (including AWS, Cloudflare, and Meta) deploy multi-region worldwide architectures. As a result, your information may be routed, stored, and processed across international jurisdictions with data privacy frameworks distinct from your primary operating location. Utilizing our Services constitutes consent to these required operational data transfers.

Our software solutions are designed and offered exclusively for business and commercial use by individuals aged 18 and older. We do not intentionally harvest or process personal information from minors. If we identify that records belonging to a minor have been submitted, we will immediately purge the affected data from our operational repositories.

We reserve the right to update this Privacy Policy periodically to accommodate technical advancements, business changes, or statutory requirements. When substantial amendments occur, we will post the revised document on this page and revise the 'Last Updated' indicator. Periodic review of this policy is encouraged.