Automated Lead Routing & Assignment System

Never lose prospective buyers to delayed response times. Aiksol360's round-robin algorithm routes new inquiries from Meta Ads, Lamudi, and website portals to the next available agent instantly, securing responses in minutes rather than hours.

Automated Round-Robin Distribution

Automated Round-Robin Distribution

Eliminate agent favoritism and operational lag. The engine distributes inquiries systematically across your sales force (Agent A -> Agent B -> Agent C -> Agent A). Every property specialist receives an equitable share of prospective buyers without manual managerial intervention.

Key Operational Advantages:

  • Zero manual lead allocation delays.
  • Prevents 'cherry-picking' by preferred personnel.
  • Ensures 100% of paid ad inquiries receive prompt follow-up.
Response SLAs & Automated Reassignment

Response SLAs & Automated Reassignment

Prevent buyer inquiries from going cold. Configure Service Level Agreements (SLAs) - for example, requiring an initial outbound call within 30 minutes. If an assigned agent fails to log activity within that window, the system automatically **reassigns** the lead to the next agent in queue and notifies the sales director.

Accountability Controls:

  • Automated reassignment of uncontacted leads.
  • Managerial escalation alerts for breached response windows.
  • Protects marketing ROI by enforcing prompt buyer engagement.
Source & Project-Specific Routing

Source & Project-Specific Routing

Match buyer inquiries with dedicated project specialists. Configure custom routing parameters: 'Direct all BGC high-rise condo leads to Team Makati' and 'Route all provincial subdivision inquiries to the Cavite sales team'. Matching buyers with local experts increases closing ratios.

Routing Parameters:

  • Route by Location (Metro Manila vs. Regional Hubs).
  • Route by Budget Tier (Luxury Listings -> Senior Brokers).
  • Route by Acquisition Channel (Meta Lead Ads -> Digital Team).
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Lead Management

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Activities

FAQs

Can I reserve high-value property inquiries exclusively for senior brokers?

Yes. Establish tiered assignment groups where luxury listings (e.g., properties priced above ₱15,000,000) are routed solely to senior property specialists and licensed brokers.

How are overnight or weekend inquiries managed?

The system routes the lead immediately and queues notifications for the specialist's morning shift, or routes off-hours inquiries directly to a dedicated remote shift team.

Does lead routing support inquiries originating from Lamudi Philippines?

Yes. Inbound inquiries parsed from Lamudi notifications enter the automated routing queue alongside Meta Ads and website submissions.

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